Common Questions

• Can I try your software before I buy it?
  
  Yes, we recommend you to try our software at first. Please Download a free trial version!

• Is your software easy to use?
  
  Yes. Our software is designed with the beginner in mind, so it's very easy to use.

• Is there Mac version of your software?
  
  We are sorry, but there are no Mac versions of our products.

• Is your online order form secure?
  
  Yes, it is 100% secure.

• You website says I can't buy from Germany, why not?
  
  Our payment provider wants it this way, due to legal issues. If you use Switzerland or Austria as the origin country, then enter the rest as usual, it works.

• I don't have a Credit Card. How can I order your products?
  
  In addition to credit card ordering, we provide Phone, Fax, Mail, Check and Cash ordering. Please visit the Order Page for more detail.

• Do I need to pay for upgrades?
  
  No. We provide all our registered users lifetime free upgrades.

• I lost my registration information. How can I get it back?
  
  Please contact us. We will send your register information to your registered E-mail address then.

• I changed my E-mail address. What should I do?
  
  If you changed your email address, please contact us. We will change it in our database.

• Will I get a hardcopy (CD) for the software I purchased?
  
  CD on demand will cost additional $14.95, we don't suggest you order it since we upgrade our products often and you can get the latest version of software from our website for free at any time.

DVD Region+CSS Free

• How does it work?
  
  It's very simple! DVD Region+CSS Free works in the background, automatically making DVD's appear region code free and unprotected. With the help of DVD Region+CSS Free, you can watch any region coded DVD movies with a software DVD player like PowerDVD or WinDVD! With DVD Region+CSS Free's help, DVD copy software (such as DVDFab, DVD X Copy, InterVideo DVD Copy, etc.) is able to copy DVD's which are CSS protected! And now, it also allows you to play, copy and rip protected Audio CD's!

• Why do I still get the pop up window which asks me to change the region settings?
  
  First of all, you should see this icon on the taskbar. If you don't, then DVD Region+CSS Free probably isn't running. Try running DVD Region+CSS Free again. If this does not solve the problem, please try the following steps:
  1. Restart your computer. Check to see if the problem is fixed.
  2. Uninstall and reinstall the latest version of DVD Region+CSS Free. Check to see if the problem is fixed.
  3. Uninstall and reinstall the software DVD Player (examples: PowerDVD or WinDVD). Check to see if the problem is fixed.
  4. If the problem still exists, please contact us.

• What is the Region Counter?
  
  The region counter is a counter in hardware or software that stores the number of region changes still available. Each time you change the region setting, the counter will decrease. The counter usually starts at 4. When it reaches 0, you'll no longer be able to change the region settings.

• Does DVD Region+CSS Free allow changing Region Counter freely?
  
  Actually, DVD Region+CSS Free doesn't even touch your DVD drive's Region Counter! It also doesn't allow limitless changes to the Region Counter. If DVD Region+CSS Free is working properly on your PC, your DVD player will play any region coded DVD movies without any pop up message. If not, your DVD player will ask you to change the DVD drive's region settings, and you need to cancel it. In this case, see "Why do I still get the pop up window which asks me to change the region settings?" for resolution.

• How does it work?
  
  It's very simple! DVD Region+CSS Free Lite works in the background, automatically making DVD's appear region code free and unprotected. With the help of DVD Region+CSS Free Lite, you can watch any region coded DVD movies with a software DVD player like PowerDVD or WinDVD! With DVD Region+CSS Free Lite's help, DVD copy software (such as DVDFab, DVD X Copy, InterVideo DVD Copy, etc.) is able to copy DVD's which are CSS protected!

• Why do I still get the pop up window which asks me to change the region settings?
  
  First of all, you should see this icon on the taskbar. If you don't, then DVD Region+CSS Free Lite probably isn't running. Try running DVD Region+CSS Free Lite again. If this does not solve the problem, please try the following steps:
  1. Restart your computer. Check to see if the problem is fixed.
  2. Uninstall and reinstall the latest version of DVD Region+CSS Free Lite. Check to see if the problem is fixed.
  3. Uninstall and reinstall the software DVD Player (examples: PowerDVD or WinDVD). Check to see if the problem is fixed.
  4. If the problem still exists, please contact us.

• What is the Region Counter?
  
  The region counter is a counter in hardware or software that stores the number of region changes still available. Each time you change the region setting, the counter will decrease. The counter usually starts at 4. When it reaches 0, you'll no longer be able to change the region settings.

• Does DVD Region+CSS Free Lite allow me to change the Region Counter freely?
  
  Actually, DVD Region+CSS Free Lite doesn't even touch your DVD drive's Region Counter! It also doesn't allow limitless changes to the Region Counter. If DVD Region+CSS Free Lite is working properly on your PC, your DVD player will play any region coded DVD movies without any pop up message. If not, your DVD player will ask you to change the DVD drive's region settings, and you need to cancel it. In this case, see "Why do I still get the pop up window which asks me to change the region settings?" for resolution.

• How does it work?
  
  It's very simple! DVDIdle works in the background, automatically caching the output of your software DVD player. Unlike SMARTDRV.EXE or other cdrom cache programs, DVDIdle implements the cache "on the fly". It caches the data prior to playing. After playing the cached data, DVDIdle releases them. For example: Your DVD drive reads for 2 minutes, then sleeps for 16 minutes while the cache is being played, then reads for 2 minutes, then sleeps for 16 minutes, and so on. In this way, your DVD drive's lifetime is extended.

• While running DVDIdle, the DVD playback is very jerky. Why?
  
  You should check the DMA settings of your DVD drive and hard disk. DMA ( Direct Memory Access ) will dramatically reduce the CPU usage when transferring data. If a high speed drive is not using DMA, it will never reach it's rated speed. This results in decreased performance, since the DVD device depends entirely upon the speed of the CPU. You can download a free utility DVDSpeed to test your DVD drive's real speed. If it's lower than 3x, DVDIdle cannot work properly.
  How to enable DMA?

• How does the region free function work?
  
  It's very simple! DVDIdle Pro works in the background, automatically making DVD's appear region code free and unprotected. With the help of DVDIdle Pro, you can watch any region coded DVD movies with a software DVD player like PowerDVD or WinDVD! With DVDIdle Pro's help, DVD copy software (such as DVDFab, DVD X Copy, InterVideo DVD Copy, etc.) is able to copy DVD's which are CSS protected!

• Why do I still get the pop up window which asks me to change the region settings?
  
  First of all, you should see this icon on the taskbar. If you don't, then DVDIdle Pro probably isn't running. Try running DVDIdle Pro again. If this does not solve the problem, please try the following steps:
  1. Restart your computer. Check to see if the problem is fixed.
  2. Uninstall and reinstall the latest version of DVDIdle Pro. Check to see if the problem is fixed.
  3. Uninstall and reinstall the software DVD Player (examples: PowerDVD or WinDVD). Check to see if the problem is fixed.
  4. If the problem still exists, please contact us.

• What is the Region Counter?
  
  The region counter is a counter in hardware or software that stores the number of region changes still available. Each time you change the region setting, the counter will decrease. The counter usually starts at 4. When it reaches 0, you'll no longer be able to change the region settings.

• Does DVDIdle Pro allow me to change the Region Counter freely?
  
  Actually, DVDIdle Pro doesn't even touch your DVD drive's Region Counter! It also doesn't allow limitless changes to the Region Counter. If DVDIdle Pro is working properly on your PC, your DVD player will play any region coded DVD movies without any pop up message. If not, your DVD player will ask you to change the DVD drive's region settings, and you need to cancel it. In this case, see "Why do I still get the pop up window which asks me to change the region settings?" for resolution.

• How does the cache function work?
  
  It's very simple! DVDIdle Pro works in the background, automatically caching the output of your software DVD player. Unlike SMARTDRV.EXE or other cdrom cache programs, DVDIdle Pro implements the cache "on the fly". It caches the data prior to playing. After playing the cached data, DVDIdle Pro releases them. For example: Your DVD drive reads for 2 minutes, then sleeps for 16 minutes while the cache is being played, then reads for 2 minutes, then sleeps for 16 minutes, and so on. In this way, your DVD drive's lifetime is extended.

• While running DVDIdle Pro, the DVD playback is very jerky. Why?
  
  You should check the DMA settings of your DVD drive and hard disk. DMA ( Direct Memory Access ) will dramatically reduce the CPU usage when transferring data. If a high speed drive is not using DMA, it will never reach it's rated speed. This results in decreased performance, since the DVD device depends entirely upon the speed of the CPU. You can download a free utility DVDSpeed to test your DVD drive's real speed. If it's lower than 3x, DVDIdle cannot work properly.
  How to enable DMA?